The Executive Management of Tourist Rights was held in conjunction with the Ministry of Tourism and Sports of the Nation
The Executive Management of Tourist Rights was held with the Ministry of Tourism and Sports of the Nation on Friday 3 of July. They participated in the meeting by the Ministry: the National Director of Tourism Quality, Cecilia Diaz; the Director of Travel Agency Control, Ricardo Maldonado; the Director of Registry of Travel Agencies Ricardo Botana and the inspector of the Inspection area, Lorena Martinez. By the Ombudsman: the Director of Driving, Cintia Bruno and her team Susana Ayala, Silvina Bacchiega and Giselle Negri.
The Ombudsman during the meeting asked the Ministry to act precisely and quickly to resolve conflicts in the current framework of COVID-19.
Specifically raised: establish a direct link between both institutions to work together within the crisis of the products of COVID-19; Know the current conflict resolution procedure (modality, communication between parties, time, resolutions,); Special treatment of cases of claimants without a tax code / Elderly, facilitate administrative processes; the possibility of accessing a direct follow-up of files currently in force and of future complaints and establishing future meetings to address different topics that are affected by the pandemic (Turismo Estudiantil) and tackle the future scenario, how to be ,next measures to legislate.